Frequently asked questions

With a traditional self-storage unit you rent an empty room and do all the carrying, packing and visiting yourself. With a godown you get floor space and little else. Managed storage means StorageWale collects your items, prepares and catalogues them, stores them in a secure facility and delivers them back when you ask — you never lift a box.

StorageWale currently collects and delivers in Pune, Bangalore and Gurgaon (including Delhi NCR pickups on request). More cities are planned — tell us where you are and we will let you know when we launch.

The minimum is one month; there is no lock-in beyond that. You are billed monthly and can request full retrieval with a few days’ notice.

Yes. Cartons, bubble wrap, stretch film, corrugated sheets and mattress covers are included in the pickup and handling fee. You are welcome to pre-pack loose items in your own boxes.

StorageWale is managed storage: instead of visiting, you request the items you want and we deliver them. Verification visits can be arranged by appointment.

Not at present. Your inventory sheet is maintained by our team and shared with you; requests are made on WhatsApp, phone or email. A self-service portal is planned, and we will say so here when it exists.

Storage is charged on the space your items occupy, from about ₹28 per cubic foot per month for small plans down to ₹18 for large business volumes, with a minimum of ₹999 per month. A 1 BHK home is typically ₹4,000–6,000 per month. Use the storage calculator for an instant indicative price.

Storage space (packed volume × monthly rate) plus duration (months billed) plus pickup and handling (one-time) plus any optional services (retrieval trips, insurance, reassembly, labelling). All of it is on the written quote.

No — all figures are exclusive of GST, which is charged at the applicable rate on the invoice. Businesses receive a GST invoice they can claim input credit on.

One month’s storage charge is taken as a refundable deposit at pickup and adjusted against your final invoice.

One month is the minimum billing period. After that, billing is monthly; the last month is pro-rated by week if you retrieve part-way through a cycle.

Longer prepaid commitments may qualify for a lower monthly rate. Any discount is stated on your written quote — we do not advertise rates we cannot honour.

Crew, closed vehicle, carrying from any floor, packing material, disassembly, wrapping, tagging and photographing. Multi-trip pickups for large homes or offices are quoted separately.

Insurance options and cover limits are stated on your written quote.

Quote within a working day of your enquiry; pickup on the next available slot, usually within 2–3 working days; your digital inventory sheet on the same day as pickup; retrieval within 48 hours of a request.

The crew arrives in the slot you chose, confirms the item list, disassembles and wraps furniture, packs loose items into cartons, tags and photographs each unit, loads the closed vehicle and hands you a signed pickup receipt.

A list of every tagged item with its photo, description, tag number and pickup date, shared with you as a document. You use the tag numbers to request retrievals.

Yes. Book an additional pickup; the new items are catalogued into the same inventory and your monthly bill adjusts to the new volume.

You or someone you nominate should be present to sign the pickup receipt and the delivery note. For business customers, an authorised contact named in the agreement can sign.

No. Our crew packs and wraps every item for storage. If you prefer, pack loose items into cartons yourself and we seal, tag and catalogue them.

StorageWale is managed storage: instead of visiting, you request the items you want and we deliver them. Verification visits can be arranged by appointment.

One month. After that you are billed monthly and can request full retrieval with a few days’ notice.

Usually, yes, with a larger crew and vehicle. Very large homes may need two trips, which is quoted upfront.

Both are stored upright, doors ajar with silica gel inside, and padded. They are not run in storage; allow them to settle for 24 hours before switching on after delivery.

No. A minimum monthly charge applies (shown in the calculator), roughly the price of storing two or three large items.

Yes, in Pune, Bangalore and Gurgaon. The tank should be near-empty and the battery disconnected; our crew handles the rest.

Wood is wrapped in breathable material rather than plastic to prevent moisture build-up, stored off the floor, and inspected monthly.

Yes. Disassembly is part of pickup; reassembly at delivery is available on request.

Yes. Cartons are priced by volume like everything else and appear on the same inventory sheet.

Yes. Workstations, chairs, cabinets and conference tables are collected after hours, dismantled, tagged by department and retrieved in part or in full. For a full office move, see Office Storage.

Managed storage means we do the handling. You request what you need and we pick, pack and deliver — which keeps the facility secure and your inventory accurate.

We store ambient, dry goods. We do not store perishables, hazardous chemicals, flammables or illegal goods. Ask us about temperature-sensitive items.

GST registration, a stock list with declared value and an ID for the authorised contact. We sign a simple storage agreement.

Business storage suits equipment, kits, displays and seasonal stock that move a few times a year. Inventory storage is built for stock that turns over continuously, with SKU-level counts and scheduled dispatches.

Yes, within the city, on a per-trip charge. We hand over against a signed delivery note.

Yes. We collect everything from the old premises in one day, store it for the gap and deliver to the new address by department or category. For a large office move, see Office Storage.

Yes, with advance notice. Share the packing list and expected date; we unload, count against the list and catalogue by SKU.

Yes. Lots are tagged with receipt dates so dispatches can follow first-in-first-out or a specific batch on your instruction.

Your inventory sheet is updated by our team with every receipt and dispatch and shared with you on request or on a schedule you choose. A physical count can be booked at any time. We do not currently offer a self-service dashboard or barcode scanning — the sheet is maintained by people and checked against signed receipts.

Yes. Schedule the pickup, share the vehicle and driver details, and we hand over picked stock against a signed note at the dispatch bay.

For marketplace and D2C sellers, see E-commerce Seller Storage — the same inventory engine with courier hand-overs and fulfilment-centre batch dispatch.

No. StorageWale stores your cartons and delivers them back to you (or to your transporter). We do not currently offer per-order fulfilment, marketplace integrations or preparation for marketplace warehouses.

Yes. Share the packing list and expected date; we receive, count and catalogue the cartons on arrival.

Within the 48 hours retrieval window on your quote, delivered anywhere in the city or handed to your transporter at our dispatch bay.

Yes, declared separately and kept apart from saleable stock on your inventory sheet.

Yes. Our crew dismantles modular furniture, bags hardware per unit and labels it, so reassembly at the new office is straightforward.

Yes. Business customers receive a storage agreement covering inventory, liability, access authorisation and billing terms.

Yes. Most office pickups run in the evening or over a weekend, coordinated with building security and your admin team.

Yes. Request by department or asset number; the rest stays and your bill adjusts to the remaining volume.

We handle the hardware with anti-static protection and never access data. Wipe or encrypt drives before pickup; signed custody terms are in the agreement.

Yes. Files are boxed on site into sealed archive cartons with a box-level index, stored on the same agreement and retrievable one box at a time. For records-only storage, see Document & Records Storage.

You label each box (or send us a list) and we record it against the box tag. Search your inventory sheet, message the box numbers, and we deliver them.

The facility has fire detection and extinguishing systems, and documents are stored on racks away from walls and floors. Ask for the facility fact sheet for details.

We record the retention date you give us and flag lapsed boxes on your inventory sheet. You decide whether to keep storing or retrieve them. Secure destruction, digitisation and scan-on-demand are not offered at present.

That depends on the laws and regulators that apply to your business, and we do not give legal or tax advice. Confirm retention periods with your CA or legal advisor; we record whatever date you set against each box.

Yes. Our crew boxes files on site from your cabinets, labels each box to your scheme and seals it before pickup.

Only contacts named in your storage agreement, verified by phone. Requests and deliveries are logged.

Raise it at delivery against the pickup photo. Insurance options and cover limits are stated on your written quote. The storage agreement sets out the claims process.

Only the account holder or contacts you authorise in writing. Retrieval requests are verified against the registered phone number before dispatch.

Storage is ambient, dry and ventilated, suitable for furniture, appliances, cartons and documents. Ask us before storing items that need a controlled temperature.

No storage provider can honestly promise zero risk, and we do not. What we can show is what we do to reduce it at every stage — documented condition, packing by material, controlled access, CCTV, fire and pest systems, monthly checks — and what happens if something still goes wrong.

Yes — request it when you ask for a quote. It lists the security, fire, pest-control and inspection arrangements for the facility in your city.

Usually within 2–3 working days of approving the quote. Month-ends and weekends fill first; book those a week ahead.

Yes. Share your society’s move-out form or your building’s gate-pass format and we complete it with crew IDs and vehicle details, and book the service lift where needed.

Yes. Office pickups are usually done in the evening or over a weekend, coordinated with building security and your admin team.

Message us on WhatsApp or email with the tag numbers from your inventory sheet (or just describe what you need). We retrieve and deliver within the retrieval window on your quote, usually 48 hours, for a flat per-trip delivery charge.

Yes — any address within the city, including a new home, a shop, a site or your transporter. Addresses outside the city carry a per-km charge.

Yes, for business customers. Share the packing list and expected date; we receive, count and catalogue the cartons on arrival.

Perishable food, live plants and animals, flammables, gas cylinders, hazardous chemicals, cash, jewellery, precious metals, weapons, wet or pest-affected items, and anything illegal. Two-wheelers must have a near-empty fuel tank.

Yes. Defrost the fridge 24 hours ahead and leave the door ajar; drain the washing machine. Our crew does the wrapping, padding and loading.

Yes. We seal, tag and catalogue them as-is. If a box is damaged or overloaded we repack it into one of ours.

Not at launch — two-wheelers only. Ask us and we will tell you when four-wheeler storage is available in your city.

Send us a photo on WhatsApp. An advisor confirms before pickup so nothing is turned away on the day.

Items are delivered, not collected. Deliveries are made only to addresses given by the account holder or an authorised contact and are signed for.

Bangalore city across the east and Whitefield, the south-east and Electronic City, central and south Bangalore, and the north and west. Tell us your locality when you request a quote and we confirm coverage and any distance charge before you commit.

Yes. Office furniture and IT are asset-tagged, inventory is tagged by SKU, and both sit on one storage agreement with one inventory sheet and one GST invoice.

Yes. We plan office pickups with your admin and security teams, arrange gate passes, and usually load after hours or on a weekend so your team is not disrupted.

Yes. Share the supplier or courier details and we receive, count and catalogue the cartons on arrival, then hold or dispatch them on your instructions.

Within the 48 hours retrieval window on your quote. Same-day delivery is possible for requests before noon on working days, subject to slot availability.

Often, yes — tell us the location when you request a quote and we confirm coverage and any distance charge before you commit.

Gurgaon across DLF and Golf Course Road, Sohna Road and Golf Course Extension, New Gurgaon and the Dwarka Expressway, and Old Gurgaon and the corporate belt. Tell us your locality when you request a quote and we confirm coverage and any distance charge — including Delhi NCR pickups — before you commit.

Yes. Share your RWA or facility-management form and we complete it with crew IDs and vehicle details before the pickup slot, and book the service lift where needed.

Yes. Office pickups are planned with your admin and building security, usually after hours or at the weekend, with gate passes arranged in advance.

Yes. Gurugram is the official name of Gurgaon, and this is the single StorageWale page for the city — same facility, same crews, same rates, whichever name you use.

Yes. Furniture and IT are asset-tagged, records are boxed and indexed by box, and both sit on one storage agreement with one inventory sheet and one GST invoice.

Within the 48 hours retrieval window on your quote, anywhere in Gurgaon. Requests before noon on working days can often be delivered the same day.

Pune city and Pimpri-Chinchwad, across the west and IT corridor, east Pune, central and south Pune, and the PCMC industrial belt. Tell us your locality when you request a quote and we confirm coverage and any distance charge before you commit.

Yes. Your movers can unload at our Pune facility by arrangement; we count and catalogue on arrival and deliver to your new flat when it is ready.

Usually within 2–3 working days of approving the quote. Month-end weekends fill first because of flat changeovers; book those a week ahead.

The address is shared with your written quote. Because StorageWale is managed storage, you request items and we deliver them anywhere in Pune within the retrieval window; you do not need to travel to the facility.

Yes. Scooters and motorcycles are collected with a near-empty tank, covered and stored on stands — popular with students and people on postings abroad.

Yes. Business, inventory, e-commerce, office and document storage are billed monthly with GST invoices and a storage agreement.